Refund policy

At Aether Night Systems, every unit is carefully assembled and tested to meet our standards. Because of the specialized nature of night vision devices, our return policy is structured to ensure product integrity while protecting our customers.
All Sales Policy

• Most products are built-to-order or assembled upon purchase

• As a result, all sales are final unless the item arrives defective or damaged

We stand behind what we ship — if there’s an issue, we will make it right.

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Damaged or Defective Items

If your order arrives with an issue:

• You must contact us within 48 hours of delivery

• Please include photos and a description of the problem

• Do not attempt to repair or modify the unit

Once reviewed, we will provide next steps, which may include repair, replacement, or return authorization.

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Return Eligibility

Approved returns must meet the following:

• Item is in original condition

• No signs of misuse, modification, or damage beyond the reported issue

• All original packaging and accessories are included

Returns that do not meet these conditions may be denied.

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Non-Returnable Situations

We do not accept returns for:

• Change of mind

• Improper use or handling

• Normal cosmetic variations inherent to night vision tubes (minor spots, etc.)

We are transparent about performance standards to set proper expectations before purchase.

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Our Commitment

We’re not here to disappear after the sale.

If something isn’t right, we will work with you to resolve it quickly and fairly.

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Warranty

Aether Night Systems products are built using carefully selected components and trusted manufacturing partners. We stand behind our systems and offer warranty support to ensure long-term reliability.

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Coverage

Warranty coverage varies depending on the component, but generally includes:

• Image intensifier tube performance (within spec)

• Manufacturing defects

• Assembly-related issues

Specific warranty durations and details will be provided with your unit.

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What’s Not Covered

Warranty does not cover:

• Damage from misuse, negligence, or improper storage

• Unauthorized modifications or disassembly

• Water damage (unless unit is rated and used within spec)

• Normal wear and cosmetic blemishes